Privacy Policy

Effective Date: [30th September 2024]

At Your Moments Counselling, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information.

  1. Information We Collect We may collect personal information such as:

  • Name, contact details, and date of birth

  • Medical and psychological history, including any relevant background information provided during intake

  • Payment information (if applicable)

  • Any other details you choose to provid

    2. How We Use Your Information We use your information to:

  • Provide counselling services

  • Understand your needs and tailor sessions accordingly

  • Manage appointments and communicate with you

  • Maintain accurate records in line with legal and ethical obligations

    3. Disclosure of Information We do not share your information with third parties except:

  • When required by law or to protect your safety or the safety of others

  • With your explicit consent

  • For professional supervision or case consultation (your identity will remain protected)

    4. Data Security We take appropriate measures to safeguard your data from unauthorized access, alteration, or disclosure.

    5. Your Rights You have the right to:

  • Access your personal information

  • Request corrections or updates to your data

  • Withdraw consent for data collection (this may impact our ability to provide services)

    6. Cookies and Website Data If you visit our website, we may collect non-identifiable data such as browser type, IP address, and pages visited to improve user experience.

    7. Changes to This Policy We may update this policy periodically. Any significant changes will be communicated through our website.

    8. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Your Moments Counselling Email: counselling@yourmoments.com.au Phone: 0478 474 427

By using our services, you agree to the collection and use of your information in accordance with this policy.